1. Overview
At Cipher PRO LLC ("Company," "we," "us," or "our"), we strive to deliver the highest quality cybersecurity services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our products and services, including KaliForge and CipherHub.
Summary: We offer a 7-day money-back guarantee on all subscription plans. If you're not satisfied with our services within the first 7 days, we'll issue a full refund — no questions asked.
2. Subscription Services
2.1 Money-Back Guarantee
All paid subscription plans include a 7-day money-back guarantee from the date of initial purchase. During this period:
- You may request a full refund for any reason
- No questions will be asked
- The refund will be processed within 5-10 business days to the original payment method
2.2 Cancellation After Guarantee Period
After the 7-day money-back guarantee period:
- You may cancel your subscription at any time
- You will continue to have access to the service until the end of your current billing period
- No prorated refunds will be issued for the remaining days of the billing cycle
- No further charges will be made after cancellation
2.3 Annual Subscriptions
If you purchased an annual subscription:
- The 7-day money-back guarantee applies from the date of purchase
- After the guarantee period, you may request cancellation, but refunds for unused months are at our sole discretion
- We may offer account credit for future services in lieu of a monetary refund
3. One-Time Services
3.1 Security Assessments & Penetration Testing
For one-time security assessment engagements:
- Before work begins: Full refund available if you cancel before the assessment starts
- After work has begun: Refunds are calculated based on the percentage of work completed
- After delivery: No refunds are available after the final report has been delivered, as the service has been fully rendered
3.2 Custom Engagements
Custom or enterprise engagements are governed by the specific terms outlined in the signed engagement letter or service agreement. Refund terms in the engagement letter take precedence over this general policy.
4. Non-Refundable Items
The following are non-refundable under all circumstances:
- Completed security assessment reports that have been delivered
- Services consumed or scans already executed
- Account setup fees (if applicable)
- Third-party costs incurred on your behalf
- Services where a violation of our Terms of Service led to account termination
5. How to Request a Refund
To request a refund, please contact us through one of the following methods:
Please include the following in your refund request:
- Your account email address
- Order or transaction number
- Reason for the refund request (optional for requests within the guarantee period)
6. Refund Processing
| Payment Method |
Processing Time |
| Credit/Debit Card |
5-10 business days |
| PayPal |
3-5 business days |
| Bank Transfer |
7-14 business days |
| Apple Pay / Google Pay |
5-10 business days |
All refunds are processed to the original payment method used for the purchase. We cannot issue refunds to a different payment method or account.
7. Chargebacks
We encourage you to contact us directly before initiating a chargeback with your payment provider. Filing a chargeback without first contacting us may result in:
- Immediate suspension of your account
- Inability to use our services in the future
- Additional processing fees
8. Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis. Exceptions may be considered for:
- Documented service outages that significantly impacted your ability to use the service
- Billing errors or duplicate charges
- Exceptional circumstances beyond your control
9. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For questions about this Refund Policy or to request a refund: